It’s not the destination, it’s the journey. Never has this been more real than when grand vacation plans are ruined because, well, the company wasn’t right. Ask anyone who’s ever been stuck on a trip for days with someone they didn’t get along with. Or if travel arrangements are not executed as planned, throwing the whole trip into disarray.
It all begins with trust. Trust that the people you will travel with will be considerate and respectful, and trust that the people who are arranging the trip for you understand how important their role is in your plans.
This is the guiding principle of Constellation Travels Inc. Being in the travel industry since 1978, the company has been able to establish solid business relationships with its clientele. Constellation Travels Inc., business longevity speaks for the credibility it has achieved for the different travel-related services it offers. In fact, the company also marked its 44th year in the business in September of this year.
Jon Marnic Adriano, the General Manager of Constellation Travels Inc., stresses that consistency in the quality of service delivered to clients and the customer-centric approach they have is the winning formula behind the long stint of the company. Adriano himself has been in the industry for 23 years, working in different aspects of travel from ground handling, airline sales, and operations, to managing a travel agency, he can see the many moving parts that can spell the difference between a memorable trip to a days-long disaster.
“You have to be reliable and accountable,” he said. This includes something as simple as responding right away to a client’s inquiries and acknowledging their message. “It builds assurance that their request will be handled properly,” he said. To do this, he made sure Constellation Travels Inc. operates 24/7.
Noelyn Rosee experienced how important it was when she needed help with her trip to Korea. “I had a great experience processing my Korean visa with the help of Constellation. They responded to my inquiries ASAP, too, and were very accommodating,” she said.
Credentials count, so it would do well for travelers to check the reputation of the travel agency. See if they are locally and internationally recognized by checking if they are accredited with the Department of Tourism and the IATA, and are allied with professional organizations like Philippine IATA Agents Association (PIATA), Philippine Travel Agencies Association (PTAA), or Philippine Marine Travel Agents Association (PMTAA). Constellation Travels Inc. made sure they are recognized by all these bodies, even going so far as to get an ISO 9001:2015 certification.
Being accessible counts, so choose a travel agency that keeps up with all the tools that tech offers. Constellation Travels Inc leverages technology in its favor by using it to create a consistent and seamless travel experience for its customers.
“We use different tools to reach our customers. We leverage the use of our social media and website to share information such as travel advisories, promote our travel services, connect with potential clients, and build a strong brand online,” said Adriano, who sees Filipino hospitality, combined with the accessibility and speed provided by technology, can be a combination that is hard to beat.
“It’s a service that is efficient yet with a personal touch,” he said.
Constellation Travels Inc. can handle both international and domestic destinations. It has the network to arrange trips to Europe, the Americas, Australia and New Zealand, and even South and East Africa. It also has the expertise to handle bookings to local destinations including Boracay, Bohol, Cebu, Coron, El Nido, Puerto Princesa and Siargao.
Constellation Travels Inc offers a wide range of services beyond leisure travel packages. It can provide business travel solutions like group tours and MICE (meetings, incentives, conferences and expositions), even marine travel, in addition to the standard airline reservations, visa assistance, hotel booking, and tour and cruise packages.
It recently partnered with ATG Travel to expand its services to multinational corporations and international organizations. Knowing that the travel business can only survive if it is sustainable, Constellation has committed itself to sustainable tourism by reducing its carbon footprint.
To book with Constellation Travels Inc, follow these links:
Website: https://constellationtravels.com.ph/index.html
Facebook: https://www.facebook.com/ConstellationTravelsInc
Instagram: https://www.instagram.com/constellation_travels/
ADVT.