Close  

Airport complaints hotline eyed

/ 05:52 AM July 30, 2016

The Manila International Airport Authority (MIAA) will set up a hotline to ensure instant response to passenger complaints at the country’s premier airport.

MIAA general manager Ed Monreal said the agency is batting for a three-minute response time to concerns the public may face while at the Ninoy Aquino International Airport (Naia).

ADVERTISEMENT

These complaints may range from rudeness to extortion on the part of MIAA workers or employees from other Naia-based agencies and from overcharging to theft by transportation services.

At present, the MIAA has two phone lines to receive passenger complaints and other concerns: Txt NAIA 09178396242 and 8230669 for the Customer Relations Center.

FEATURED STORIES

Monreal said the Naia has long been receiving strong criticism from passengers, some of whom have been victimized by unscrupulous persons, treated shabbily or have expressed displeasure over the facilities at the airport.

Because of these criticisms, the Naia has been ranked among the world’s worst airports.

“To me, this is very alarming.  It is already embarrassing that we are receiving a lot of negative feedback,” Monreal said.

He said the hotline would be for the one-stop airport security center which would facilitate coordination among all security forces and government agencies at the Naia.

According to Aviation Security Group Director Senior Supt. Mao Aplasca, the revival of the airport security center is a welcome development.

Aplasca said the hotline number was designed to duplicate the 911 infrastructure used in Davao City.

Meanwhile, the officials of  the Civil Aviation Authority of the Philippines (CAAP) met with representatives of international and local airlines to iron out operational kinks at the country’s airports, including the Naia.

ADVERTISEMENT

CAAP Director General Antonio Buendia Jr. on Tuesday consulted the members of the Airport Operators Council (AOC) on the possible improvements the agency can undertake to ensure smooth air operations.

The AOC is comprised of some 40 members, including international and domestic airlines, low-cost carriers and ground handlers. With a report from Janine Perea/TVJ

Read Next
LATEST STORIES
MOST READ
Don't miss out on the latest news and information.
View comments

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: Aviation Security Group Director Senior Supt. Mao Aplasca, Civil Aviation Authority of the Philippines, Customer Relations Center, Ed Monreal, Manila International Airport Authority, Miaa, MIAA general manager, NAIA, Ninoy Aquino International Airport, passenger complaints
For feedback, complaints, or inquiries, contact us.


© Copyright 1997-2019 INQUIRER.net | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.