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Flight diverted; Cebu Pacific apologizes

CEBU Pacific Air apologized to passengers after a flight from Doha to Manila diverted to Chhatrapati Shivaji International Airport in Mumbai, India, on June 29 due to technical issues with the aircraft.

It said in a statement on Friday that 120 of 347 passengers had been booked on another airline and were expected to arrive in Manila late Friday.  The rest are being booked “on the soonest available flights,” it added.

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Cebu Pacific said it provided hotel accommodations, meals and transfers for the 347 passengers “who unfortunately had to wait inside the plane while their special entry permits were being worked out.”

“A local third party also assisted all passengers at the airport and provided transfers to their respective hotels,” it added.

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“We regret the inconvenience this has caused our passengers and hope for their understanding since our priority is their safety,” the carrier said.

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TAGS: Cebu Pacific, Cebu Pacific Air, Chhatrapati Shivaji International Airport, India, Mumbai
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