MANILA, Philippines–A California-based company has withdrawn all copies of the original version of its customer service training video that negatively depicted Filipino healthcare workers, the Philippine embassy in Washington said in a statement.
CRM Learning, based in Carlsbad in California, has informed the Philippine embassy that the training video would be revised.
This after the embassy, the Philippine Nurses Association of America (PNAA) and the Migrant Heritage Commission (MHC) protested the video for being violative of “cultural sensibilities.”
Offensive scene
The training video, entitled “It’s a Dog’s World,” showed two Filipino nurses gossiping in Filipino in front of an American patient.
The training video, which was shown in a hospital training workshop, caught the attention of a Filipino nurse who was offended by the scene and who reported it to Filipino community leader Victoria Navarro.
Navarro, in turn, reported it to Philippine Ambassador Jose Cuisia Jr.
“We welcome the expeditious and comprehensive action taken by CRM Learning in addressing the concerns expressed by members of the Filipino community in connection with their customer service video,” Cuisia said in the embassy statement.