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Refunds eyed for off-loaded passengers

MANILA, Philippines—Airline passengers off-loaded by immigration officers for one reason or another should be able to get a ticket refund.

The Bureau of Immigration has asked airlines serving international routes to refund “off-loaded” passengers the price of their ticket if they were not allowed to leave the country, BI OIC Commissioner Siegfred Mison said yesterday.

“We approached the airlines and told them that in instances where a passenger fails to make it to his flight and it’s not his fault—we did not allow him to board— his ticket should be refunded,” Mison said in an interview.

“We have yet to get their reply. I feel for the passengers. They can apply for a refund of the terminal fee from the airport but the airlines would say (the tickets) were nonrefundable because they were promo fares. So we approached the airlines,” he said.

Immigration officers offload passengers if they suspect that he or she is a human trafficking victim or if a passenger lacks the necessary documents. Some are eventually allowed to fly out only to find that they had missed their flight.—Philip C. Tubeza


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  • Kitkilatis

    Paki-kilatis na rin OIC Mison, ang simpleng diskarte ng pangungotong ng inyong mga tauhan gamit ang “offloading scheme.” Mukhang hindi po nila isinaalang-alang ang karatapang maglakbay ng kanilang mga boss na garantisado pa man din nang saligang batas.

    Abusado na sila masyado. Kahit walang basihan na mabibiktima ng human trafficking, illegal recruiter, malalagay sa balag ng alanganin ang national security, public safety, at public health, kung gusto nilang pigilan ang mamamayang maklakbay nagagawa at ginagawa nila.

    Paalala ko na rin ang aking idinulog na reklamo sa inyong tanggapan, kung nakarating sa iyo. Mukhang matindi ang cordon sanitaire sa opisina mo.

    • Remi

      marami talaga dyaan mga arogante. dalawang beses ako na off-load gamit ko tourist visa…kompleto booking ng hotel at round trip ticket di pwedi…ayaw maniwala na tourist – delikado na hindi na pweding gamiting yung absolute right to travel…naghanap mapagkaitaan…nadadamay mga matino na BI staff..

  • marienkind

    I know if this is implemented it’d be nice, but it doesn’t seem to be fair for the airlines and there’s no way to justify it. It’s usually either the fault of the passenger or the BOI. Why should the airlines pay for it? Since usually these cancellations happen at the last minute, getting another passenger for the seat is slim.

  • VeryDisgusted2

    The immigration should pay for the ticket cost. Their action triggered the offloading of passagers and I suspect most of these cases are heartless money-making scheme of these airport crocodiles.

    Or much better, charge the ticket cost to these immigration officials who detained departing poor and innocent OFW without valid reason except to harass in order to milk money. And imprison these disgusting and shameless airport vultures!

  • clanwolf

    tip for those travelling legitimately….wear a suit or office attire. if you look like a scruffy street guy, you’d be profiled as a potential person to be offloaded.

  • John_Galt_II

    Mga putang ina ninyo! ano ang pakialam niyo sa taong gustong mag abroad? Wala kayo sa communist country. Kung gusto nilang makipagsapalaran sa abroad as prostitute wala kayong karapatan na pigilan sila! Mas walanghiya kayong mga pakialamero kaysa sa prostitute! Mas hayop kayo sa pangongotong!

  • southernsons

    Pakitanggal na rin po yung travel tax ninyo sa airport which is cash to cash basis. Alam naman namin na milking cow lang yan ng department ninyo.

  • ann

    yes BOI should be responsible for refunds not the airlines unless its the airline who wont accomodate passenger. We all know that a lot of the BOI personnel are just harassing innocent people just to get money from them. So why should airlines pay for it? If airlines would be required to refund then i am sure they will start increasing rates!
    There should also be signs posted in the airport where people harassed by BOI personnel can complain and file cases against the said personnel! Ive had many foreign friends coming and leaving the country who were harassed by BOI personnel (asking for money) and its just so embarrassing for us! It shows how corrupt the Philippines really is from the get go. Imagine just arriving and being asked for money at once! And yeah where the hell does the travel tax go?

  • ann

    somebody should make a list of all the senators implicated in the PDAF scandal with corresponsing PDAF allocation amounts and evidence available such as pictures with fake NGO incorporators or officers like Lito Lapid, Revilla, Enrile, etc.

  • jun2012

    for me i think to be fair to the person, the immigration officer who offloaded the airline passenger should be the one who should refund the cost of the airticket plus other fees, and not the airline company to whom the person has bought her or his airticket. it is not the fault of the airline company.

  • opinyonlangpo

    “. . . . . off-loaded by immigration officers for one reason or another” – This is a reasoning of a corrupt immigration official. They use profiling to select their victims and look for a way to extort some money from them one reason or another otherwise these travelers will be delayed or not allowed to travel. Their victims should not only be refunded for their airline ticket but also be compensated for damages done to them. Only a corrupt government will tolerate this, these immigration officials should be dismissed and charged for taking advantage of countrymen. As long as these travelers are not blacklisted, they should be allowed to travel. The law and requirements should be clear for travel and not just harass passengers in the airports.



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