Setting up business in the UK

A+
A
A-

DINEZ Taxis and Airport Transfers Farnborough UK, as Dino’s small service company is tagged, can be contracted online.

Looking back, Narciso “Dino” Lim-Carnay, a 42-year-old overseas Filipino worker (OFW), wishes he started his own business sooner.

“If I just knew there was money in transportation here, I could’ve started 12 years ago,” says Dino, who now owns a growing taxi business in Aldershot, United Kingdom.

As a young boy, Dino knew the difficulties of earning a living. His mother sought work overseas because she could not afford to send him and his five siblings to school on her salary as a government employee. To help his mother, Dino packed his bags as soon as he finished college, and went to find work in the Middle East in the early ’90s.

“I worked at Emirates Airline in Dubai, then Kuwait Airways,” he recalls. “But I realized, the work consumed most of my time.” He already had a family of his own and he wanted to give them more quality time.

In January 2002, Dino and his family migrated to United Kingdom. He worked at the Royal Mail as a postman and driver.

But his keen interest in business sparked drove him to take off on his own.

“I grew up watching my mother sell Tupperware and the likes. I think that was where my interest in entrepreneurship developed,” he says.

He left the Royal Mail Service in 2010 and used the financial benefits he received to finance his transportation venture.

“There is a need for transportation here in UK. Aside from being a skilled driver and knowing the routes, I knew from the very start that I could be successful in this venture,” he claims.

Getting started

In the UK, if a person has  legal residency status, even though not yet a citizen, he or she could establish a business.

LIM-CARNAY

During his first year in business, Dino experienced difficulties from nonpaying customers and sudden cancellations of bookings, among many others.

“Perseverance,” he sighed. His growing family was his motivation.

Although not working regular office hours, he also found that the transportation business could require even more of his time. One advantage, however, was that he could work from his home. He would monitor his taxis using various communication systems to assure that the drivers find and bring the clients to their destinations.

Customer care is key

According to Dino, driving is easy but what is important is customer care. He started with two taxis servicing from Heathrow  and Gatwick Airports to any city in the UK.

“We are not just regular taxi drivers. His chauffeurs wear tuxedos  and coats,” he explains.

 

Dinez Taxis and Airport

Transfers Farnborough UK, as his small service company is tagged, can be contracted online. The Internet plays an important part in his business. Clients, both locals and tourists, book and pay online.  There are also bookings made through his Facebook account.

Dino, is still basically a one-man team, creating his own website and dealing with customers, both online and in person.  His skills in photography and website design are advantages. He also drives when his drivers are not available. Since UK has a diverse population, he has Pakistani, Indian and British drivers.

Technology helps

Driving is also a risky occupation, he says.

“You’re on the road, anything could happen. But the good thing here is that drivers are educated and follow road regulations. We are using technology to help us in our operations, iPad with  3G capabilities helps us navigate road traffic. We can see in the site photos of car movements in the motorways,” Dino explains. “There are ‘live’ cameras but most importantly, a driver must know the alternative routes.”

World-class service

Word-of-mouth promotions is still the best, he says.  Aside from regular tourists and clients, Dino serviced the cast of Miss Saigon,  and prominent government officials from the Philippines and other countries. Some officials from De La Salle University also contracted his service.

Aside from airport transfers, Dino’s company also does tours for  visitors. True to the advert, “we will go an extra mile to satisfy our clients,” Dino himself sometimes acts as the tourist guide. Although there is no additional pay for that, satisfied costumers always give tips.

Dino’s world-class service received recognition from the Fanborough Transport Council in 2012.

To fellow OFWs, Dino says: “Wherever we are, we should show the world how good we are at everything we do.”

Inquirer Viber

Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of INQUIRER.net. We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

  • Paliwaweng

    …successful people have common denominator, hardworking and an strong will to succeed. They thread paths where most people are scared. They believe on their ‘dreams’- the foundation of all progress.
    ..And that separates them from the rest.
    Kudos to this Filipino from Occidental Mindoro, and to the writer as well.

    abe tejada – isang OFW
    :)

  • foreignerph

    It’s much easier for a Filipino to set up a business in the UK than for a foreigner to set up a business in the Phils. The UK has no 60/40 rule and anybody can buy real estate there.

  • http://www.dinez.co.uk/ Dinez Taxis Airport Transfers

    Salamat sa article Eunice Novio at salamat sa Inquirer (parang speech ng mga nanalo sa awards night di po ba? LOL). It is just proper to say ‘thank you’ for since this article had been published, we had numerous enquries already.

    In relation to the article, the only reason why my application got delayed was because of the certificate of good moral character required by Rushmoor Borough Council, our taxi licensing office; got delayed not because i have a bad record but because I was not born in UK and the ruling is clear, i had to comply. It is interesting to discuss how we could compare the taxi licensing/regulations in the Philippines and in some other countries, I hope the taxi regulators in the Philippines could participate, there are many things that could be considered in order to provide taxi users a BETTER service both from the taxi drivers themselves and taxi regulators.

    The first year of Dinez Taxis and Airport Transfers was hard, i nearly gave up, i even had FREE taxi service for sometime and that was just a crazy marketing tactic and as we all knew, humans tends to survive (Pinoy pa?). For anybody who wanted to start a taxi business, just send me a message and i will try my best to share what i know.

    Salamat.

    Just google ‘Dinez Taxis’ to learn how our clients benefits from our transport services.

  • http://www.dinez.co.uk/ Dinez Taxis Airport Transfers

    I thought of sharing to the readers how we operate taxi services in Hampshire, England and hoping that other taxi riders, drivers, operators and regulators could learn from the system.

    TYPES OF TAXIS

    There are two types of taxis, first is the ‘hackney taxis’ or well-known as the iconic ‘London black cabs’ and the other one is ‘Private car hire’. What’s the difference?

    Hackney taxis could be hailed anywhere, fare will be on a meter, the vehicle could be the ‘London black cabs’, TX model vehicles*, the latest MPV from Mercedez, VW or Peugeot E7. Passengers will find the hackney taxis as expensive due to the high tariff especially during un-social hours (2300-0659 hours) and bank holidays. You will usually find them waiting for passengers in train stations, dedicated taxi ranks and just passing in the local roads. There is a limit in the age of vehicle and there are set specifications in accordance to the health and safety guidelines, most specifically for wheelchair accessed vehicles.

    Private Car Hire on the other hand could be any saloon, MPV or prestige cars. They are far more comfortable and offers cheaper taxi fares. Private car hires are most commonly used for airport-hotel transfers, local taxi services, weddings and distant runs. Taxi fares could be based on a meter or agreed price. Drivers are well presented but some are not, depending on the taxi operators’ quality standard. Private Car Hire taxis could only be pre-booked by either phone or online booking, these days, Dinez Taxis and Airport Transfers uses the technology to support our operations.

    Both Hackney and private car hire operators are regulated by Rushmoor Borough Council. (For clarifications, Rushmoor Borough Council is like a local government unit wherein they deal with all licensing matters. Example: Makati Local Government only regulates the taxi operators registered within Makati, that way, they have far better control in enforcing the regulations)

    I maybe off topic if i continue to discuss more about taxi regulations
    and implementations as this thread is about ‘setting up a business in
    UK’ but, as we are all aware of, there is a BIG problem in taxi regulations, implementations, licensing and safety for both passengers and drivers within Metro Manila, further topics i wish to share will be beneficial and i hope the readers and MOST ESPECIALLY, the taxi regulators could participate. Salamat po.

  • http://www.dinez.co.uk/ Dinez Taxis Airport Transfers

    Hindi ako sigurado kung gaano na katagal ang proseso sa pag set up ng isang business sa Pilipinas, dito kasi sa England, may mga facilities ng online application, downloadable forms etc., palagay ko diyan din sa Pilipinas. Ang nagiging problema na naririnig ko ay ang problema sa processing, alam niyo ba kung bakit matagal, tumatagal at paano ito mapapadali?

    Here in England, most applicants preferred to do it online or it’s just a one off personal appearance, even the payment procedure is transparent, may system sa pagpila at may target dates, you could even have access to higher authorities (e-mail) and they will reply the soonest.

To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.

Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:

c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City,Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94

editors' picks

advertisement

popular

advertisement

videos