Globe users to get free loads
TO compensate for the recent network interruption last Monday, Globe Telecom will give away free loads to their prepaid subscribers in the affected areas including Cebu.
At 1 p.m. last May 9, Globe and Touch Mobile network subscribers experienced difficulty, if not inability, to send text, make calls and surf the Internet. This occurred after Globe’s sub-sea cables in Bicol and Mindoro were damaged by strong waves during the onset of tropical storm Bebeng.
The systems disruption was finally restored at 9 p.m. that day.
Globe Telecom, Inc. head for corporate communications Yoli Crisanto earlier gave the firm’s apologies to their subscribers in Cebu, Cagayan de Oro, Agusan, Davao, and Zamboanga, which were the areas affected by the network interruption.
To compensate further for the outage, Crisanto said that they already started sending out SMS informing their subscribers of the free call and text load credits that they will be giving away.
“We don’t have the exact value as to how much the free load is but I believe it is good enough for average call and text use in a day,” Crisanto said.
Crisanto added that they will be continuously sending the free load to their subscribers in the area not later than May 17.
Meanwhile, competitor network Smart Communications president and chief executive officer Napoleon L. Nazareno said that they could assure their subscribers that such incident would not happen them should there be any fiber cut in their cable networks in the future citing their three-lined redundancy system.
“We have made substantial investments in the redundancy program with our fiber optics networks. We have, not only two, but three lines connecting like a ring so that in the case of a fiber cut we can automatically reroute traffic to avoid any network interruption,” Nazareno said. /Reporter Aileen Garcia-Yap
